Post-chat survey


The post-chat survey allows you to get useful feedback on your customer service. You can use it to track customer satisfaction, monitor agent performance and drive ongoing improvement.

Your post-chat survey is customisable, and can collect feedback in the format you prefer. For example, you can measure success using:

• Text-based Q&A – For detailed responses on key focus areas

• Yes/No Q&A – For plain performance insights

• NPS question – For a clear 0-10 indication of quality

• Multiple-choice system – For quick categorisation such as Great/Good/Bad

• Visual indicators – For a simple star, smiley or thumb-based rating