Looking for a Zendesk alternative?

WhosOn is your best choice for control and customisation.

Add AI to your help desk

Give your help desk team a helping hand with WhosOn. We offer the most sophisticated live chat functionality available – spanning bots, advanced analytics, conversational automation, and more. All designed to meet the needs of busy help desks.

How does WhosOn trump Zendesk?

Data control

Choose cloud or on-prem deployment, and set your own rules for data access and deletion.

Customisation scope

Fine-tune how WhosOn looks and runs on a granular level – no need to pay more for custom config.

Chat technology

A chat-first solution with an inbuilt help desk. Smart features for support teams is our specialty.

Out-of-the-box features

Get advanced tools as standard. We don’t freeze our best features behind higher price tiers.

Security focused

Protect your conversations with encryption, intrusion prevention, data masking and more.

Project flexibility

Power your own innovations via API access to WhosOn, or commission a project from our expert team.


The Zendesk alternative that speeds up your team

Go beyond basic chat functionality. With WhosOn, you give your agents a rich suite of features to make your help desk run smarter and faster.

Extensive monitoring, routing, and metric reporting tools

Both real-time and reflective sentiment analysis

Instant two-way live chat translation in 100+ languages

Chat to call transitions, for smooth omnichannel switching

Multi-platform conversations across SMS, social media and video

Automated first-line query handling, via bot framework plug-ins

Hybrid chat support, with bots ‘whispering’ info to agents

Live web analytics and visitor tracking/prospecting

Push-pull data from WhosOn into your tech stack

Supported by friendly in-house technicians

As well as all these technology, security, and efficiency benefits, WhosOn is also your best Zendesk alternative when it comes to support.

Unlike Zendesk, live technical support isn’t locked into a steeper payment plan. In-house support via email, chat, telephone and remote session is a standard part of your subscription. And it will come from one of these friendly faces.

Trusted by call centres the world over

Many of the world’s biggest brands choose WhosOn as their preferred Zendesk alternative. Here’s just a snapshot of the enterprises who power-up their help desk via WhosOn.

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Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now