The conversation engine: a shop assistant of the smart age

Is your service ready for the smart age? Explore what the future holds in #TheConversationEngine.

Customer comms: you’re doing it wrong

So… are you making these customer communication mistakes?

The little black book of live chat stats

Can you afford not to offer live chat? Here are 75 statistics that might surprise you…

Black Friday: thrive, don’t survive

Black Friday presents a huge ecommerce opportunity. Is your service up to speed?

A live chat handbook: 50 tips for success

If you’re going to do, do it right. (Live chat software, that is.)