Support hall of fame

Paul, thanks a million!!! I cannot thank you enough!I am so grateful for your communication and action. WhosOn is a great product, but having you on the other end of the support line, is both reassuring and gives us confidence if anything goes wrong or we need help in any way you are there. Not just fixing problems but helping us determine how best to resolve problems and be most effective and efficient. You are the best!! I hope you have a wonderful weekend.

The fella who helped us out was awesome. He didn't give up until we found the issue. I wish all customer service was as good as this guy.

You nailed it! Thanks!

Jim has been absolutely brilliant supporting us with all of our issues during the setup process of the web chat. He has had so much patience, especially when there have been external providers involved with needing to address multiple issues. Jim has been very professional and has kept me informed with any updates along the way. Thank you for all your help Jim, it's been a pleasure to work with you!

We've been a WhosOn customer for a number of years now and we have always been supported with any issues in a quick and efficient way. Our thanks to all the team :)

I have always found your customer service to be top notch, reliable, friendly, and quick. Great Job guys!

Second time I have worked with Benjamin. He's a good dude, got me all fixed very quickly

Nick, Paul and the developers supported us in quickly and easily addressing the problem and getting it solved. We appreciated the consistent, clear and dependable, updates, feedback and support of what was happening and when the issue had been resolved. We experienced and appreciated the support of the whole team in getting this problem resolved. Thank you again for the support. It’s a real honour and pleasure to work with you.

Jim provided excellent customer service and ensured he did everything he could to assist in resolving my issue!

Ralph was great. He responded to my initial ticket within 20 minutes, and responded to my emails for follow up minutes apart. He did great, and helped a ton.

Paul did a great job at solving the problem, thanks very much!

Great service - understood and delivered completely what we wanted for our Live Chat. Ben was a great help.

Jim continues to provide superb service. He came back from vacation (I think) and jumped right into helping us. He again went above and beyond and ensured we are up and running 100%. He is still helping us. This guy updated some software on our server and we did not miss a beat. If he treats all your customers like he treats us, you are in good hands. I recommend doubling his salary (lol).

Great response time, and great support. I've always had a good experience contacting support by chat from the WhosOn website.

Thoroughly investigated, well communicated, successfully resolved. Great work!

Really amazing support. They supported me until everything worked.

complicated technical issue that was difficult to reproduce, especially without access to the client test environment, so roundabout way to reproduce it was the only way. Ben kept at it until it was shown. Most tech organisations would have refused to try the method to reproduce it. Really excellent.

Parker Software has consistently provided us with rapid resolutions to the very few problems we’ve ever had. Your service is top notch.

Jim went above and beyond! So very professional. A job very well done. We could not have done this without your guidance. Without your knowledge we would have been stuck. You gave amazing customer service this past couple days!

I really appreciate the software as well as your precious support. Absolutely amazing!

I was able to get my problem resolved in less than 2hrs which is fab!

Absolutely amazing support was provided! Parker Software is a solution focused firm! No doubt again…Thanks to your team and very special thanks to Dan!

James Elliot did an excellent job helping us with the problem reported on this ticket. He not only gave us clear instructions to fix the issue, he pointed out other problems unrelated to the ticket we should probably take a look at.

Benjamin was very helpful and was able to guide me in the right direction to the problem resolved.

Clear instructions made it easy for me to work through what I needed to know. Thank you.

Support was immediate and accurate. Thanks!

Jim went above and beyond what he was supposed to do. I sincerely thank him for resolving our issues. He was persistent. He responded to e-mails. He called me on the phone. He offered solutions for our team to do, when they couldn't do it -- he accessed our system and fixed himself.

Ben was very helpful. Offering to go above and beyond while answering any questions asked.

Great help from Daniel!!

The technical support from Parker Software is phenomenal! They are fast, efficient and friendly. It is extremely easy to have a good partnership when things are going well and there are no problems, but entirely different when issues arise. Parker Software has proven time and again that it cares even after a sale.

No matter what the query we always get fantastic service which is, most importantly, fast

I really enjoyed working with Jim in Technical Support. He was fantastic in helping review my issue and while he couldn't resolve my issue right away he responded quickly with the information that I needed.

Really good fast response as always :)

Ralph as always is very helpful and prompt in his responses.

Very happy with outcome Jim was absolutely fantastic again thank you for your support

Parker Software has been brilliant at resolving issues. We’re really pleased with WhosOn and the service provided has been super.

Jim responded with minutes with a solution. Excellent support!

great response time and the problem was solved right away. Thank you

simple request, fast answer and resolution :) thank you

My request was attended immediately, and it was solved within a few minutes.

Really rapid response and problem resolution from Jim. Excellent service as always.

You’ve been very patient with our custom needs and we ended up with something we’re very happy with

Benjamin Wilshaw was great! He never stopped thinking about and looking for a solution until he found an acceptable one. He really went the extra mile for me!