Engage in real-time, comprehensive interactions, and dive deep into insights, ensuring customers get the best experience possible.
Harness the power of AI-driven automation, blending human touch with bot efficiency to provide seamless user interactions.
Get an in-depth look at our platform, its capabilities, and why security, advanced configurations, and our dedicated server set us apart.
Find the right hosting solution tailored to your needs, whether it's on your infrastructure, the cloud, or a custom deployment.
Dedicated and specialised services to ensure seamless implementation, cultural adaptation, and get detailed insights.
Connect and expand your chat capabilities with our robust API, native integrations, and detailed developer resources.
Explore tailored solutions optimized for various sectors, ensuring maximum efficacy and industry-specific customization.
Discover the journey and successes of our diverse clientele, showcasing our expertise and unwavering support standards.
Access a hub of resources and stay updated on product maintenance, ensuring seamless and uninterrupted service for all.
Dive into our roots, learning about our journey and the collaborative partnerships that empower our vision.
Discover the broader family of brands under our umbrella, each contributing unique solutions and innovative technologies.
To use WhosOn, you need to download the client. Installing the client will allow you to sign in to WhosOn and start chatting to website visitors from your machine.
DOWNLOADIf you’re deploying WhosOn on-premises, you’ll also need to download our server installer. This will allow you to self-host WhosOn securely, and benefit from all our updates.
DOWNLOADThe MSI installer is designed for administrators setting up WhosOn on several computers. It is only required if you’re managing a multi-user deployment, and is not necessary for standard or single users.
To ensure a smooth transition to the latest versions (19.2.195.100 and 19.2.196.100), please follow these straightforward steps:
Start by creating backups of the following directories:
C:\ProgramData\Parker Software
C:\Program Files (x86)\WhosOn Installable
Uninstall the Current Version: Navigate to 'Add and Remove Programs' on your computer and uninstall the existing WhosOn software.
Uninstall All other .Net versions: Navigate to 'Add and Remove Programs' on your computer and uninstall ALL .Net framework libraries
Clean Up: After uninstallation, go to C:\Program Files (x86)\WhosOn Installable and delete any remaining files and folders.
Install the New Version: Download and run the WhosOn 19.2.195.100 or 19.2.196.100 installer (.exe file). This process will also include installing the necessary .net bundles.
Restart Your Computer: Once the installation is complete, please reboot your machine to ensure all changes take effect.
Verify the Installation: After restarting, check that the WhosOn service is running properly through the service manager.
Test the New Features: Try out the chat, settings portal, data, and web client using the links provided in the service manager to ensure everything is working as expected.
In Case of Issues: If you encounter any stability problems, here's a quick fix:
Open the Task Manager and stop all WhosOn services.
Rename the backup folders to their original names.
Restart the services to revert to the previous state.
We hope you enjoy the new version of WhosOn! Should you need any assistance, please don't hesitate to reach out to our support team.