WhosOn is the live chat software you can trust. We’re leaders in chat security, and we pull out every stop to make sure your data stays protected. So, how do we keep your chat data safe?

The software

Secure connections

Any chat session powered by WhosOn is established via a secure connection.


Your live chat conversations are protected at every possible touchpoint.

Intrusion prevention

Brute-force attacks won’t work against WhosOn.

Credit card masking

WhosOn comes with added security to detect and protect sensitive data.

User management

Run a tight ship by fine-tuning access rights and permissions to WhosOn.


WhosOn makes it easy for even highly regulated industries to comply with regulations.

The set-up

State of the art data centre

For cloud customers, we use state of the art data centres to house our applications and servers. So, your chat data is protected by the most robust physical and network security humanly and technically achievable.

  • All EU customer data is stored in UK-based Microsoft Azure data centres
  • For US and non-EU customers, data is stored in US-based Microsoft Azure data centres
  • Your chat data sits within a centre that is monitored 24/7
  • Security measures include onsite guards, surveillance cameras, fire detection and biometric authentication
  • Dedicated server options available for enterprise customers

On-premises installation

For companies who need more control over chat hosting, we also offer an on-premises deployment option. The product and its features remain the same, but the application and all the data it generates stay in-house.

  • Self-contain chat on your own private servers
  • Get your own branded chat URL, e.g. ‘’
  • Your own SSL certificate, so the certificate registered to your chat URL shows your own company details
  • Immediate access to data from your own secure MS SQL database
  • Perpetual licence option available to own your edition of the solution outright

The safeguarding

Penetration testing

We use third-party specialists to run annual penetration tests against WhosOn.

Vulnerability scans

Automated vulnerability scans run on a regular weekly basis.

HR security

Every employee on the team is reference and background-checked, then trained on security.

Security credentials

  • Certified for Cyber Essentials Plus
  • 99.5% uptime guarantee offered
  • Audit history for user activity inbuilt inside WhosOn
  • Won “Security Solution of the Year” in the European IT & Software Excellence Awards
  • Experts at live chat deployments in highly regulated environments
  • Industry-unique expertise in Middle Eastern and Chinese chat projects
AI chatbot

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now