Looking for a Salesforce chat alternative?

Take a sophisticated live chat approach with WhosOn

Don’t cut corners when it comes to chat

For contact centres, chat should never be a side-line. A basic chat add-on bundled into your CRM solution isn’t going to win the best efficiency results or power the best customer experience. You need a fully-featured live chat solution for that.

Enter WhosOn

WhosOn is a sophisticated, time-tested and highly secure Salesforce chat alternative. Importantly, chat is the core focus for WhosOn. The chat functionality you’re getting has been continually perfected over the course of over 16 years. Our chat isn’t a footnote to another product.

Get the best live chat features

Salesforce chat has the necessary features to make chat viable. WhosOn has the enterprise feature-set to make chat a first-class experience. Amongst hundreds more, this includes:

Real-time chat translation in 100+ languages

Conversational AI via bot operators

NLP-powered sentiment analysis

Omnichannel switching between chat, call, and SMS

Auto-text and canned response automation

A help desk packed with operator and supervisor tools

Hybrid chat between bots and operators

Developer access to WhosOn live chat APIs

Sensitive customer data masking

Super-fast video chat

Live web analytics and visitor tracking

A vast suite of third-party integrations

Plus CRM integration as standard

You’re likely considering the Salesforce chat option simply because you use Salesforce CRM. You want, then, an easy integration between chat sessions and your Salesforce CRM records.

WhosOn already offers this CRM data syncing as standard. So, you’re missing out on a wealth of cost-saving chat functionality for the sake of a single feature that you’d also get with WhosOn.

Dedicated contact centre live chat solution

CRM solution

A Salesforce chat alternative for a transparent price

Using Salesforce chat means subscribing to one of their many platforms: “Service Cloud”. Then, to access the chat functionality, you also need to opt for the premium “Enterprise” package. You’ll find WhosOn pricing more straightforward.

Salesforce chat WhosOn
Web client
Mobile chat app
Desktop client - Windows
Desktop client - Mac
On-premises installation

All with more flexibility for your contact centre

WhosOn is also your best Salesforce chat alternative when it comes to flexibility. As well as offering a highly customisable chat configuration as standard, we’re experts at custom chat projects. So, for contact centres with challenging requests, we can work to your exact specifications.

Regulated environments

Complex global deployments

Bespoke chat projects

Join a world-class community

Salesforce is an enterprise solution. But so too is WhosOn. We serve some of the world’s biggest brands, in over one hundred countries. Here’s a snapshot of customers using WhosOn as a more powerful Salesforce chat alternative.

AI chatbot

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now