Agents can handle high volumes of chats each day. Remembering the context of each chat later down the line isn’t always easy.
So, WhosOn provides AI-powered chat summaries. These give a brief, automatic overview of what each chat was about. Here’s what you need to know about the AI chat summaries feature:
• Our algorithm compresses the text of every chat conversation after its completion
• This ignores filler phrases and identifies the crux of each interaction
• This analysis is then used to display a summary of each chat in your list of previous sessions
• Agents can then see at-a-glance abstracts of their chats, without having to read through
• Summaries feature in the daily chat listing report, previous chats, and chat search views