Agent experience tools


Confused live chat agents will lead to confused customers. So, WhosOn comes with a set of agent experience tools that make using our software both easy and enjoyable.

Your employees can quickly get to grips with WhosOn, and benefit from instant help if any problems arise. Our agent experience tools include:

• Both single click installation and automatic updates, to minimise delays and effort

• A simple, minimalist chat interface for distraction-free chat sessions

• Contextual help coded into the product, activated by a simple mouse scroll-over

• Supervisor chat step-ins, with “whisper” messages to agents to offer live guidance

• Agent tagging functionality using ‘@’, for speedy inline assistance from tagged colleagues