Omnichannel calling


Seamlessly switch channels with omnichannel calling. WhosOn allows operators to make calls from within the chat client, without breaking stride or losing focus.

This is powered by a rich Twilio integration. You need only a Twilio account and assigned telephone numbers/SIP addresses for your chat operators. Then, omnichannel calling is in your reach.

• Whenever a telephone number is detected, a ‘call’ option becomes available within WhosOn

• This option will first call the customer, then call the operator’s phone, then bridge the two

• Calls are logged in the chat, with an audio link of the recording made available in transcripts

• Operators can make calls in an active conversation, or as a call-back from offline chat forms

• Calls and chats do not impede each other, and closing one channel will not close the other