Auto-text speeds up your chat handling time. With it, you need no longer search through a library of canned responses to reply to FAQ.
Instead, WhosOn automatically suggests the relevant canned response within the agent’s typing window. This means you can answer common questions with one hit of the ‘enter’ button.
• WhosOn instantly detects keywords in the visitor’s sent messages
• It searches your canned response library for the correct reply to that query
• It then selects the suitable response and inserts into the agent’s typing window
• This suggestion appears as a watermark, which the agent can either send or type over
• Auto-text also supports attachments, so you can send common files without searching