Chat alerts


Chat alerts keep your agents and customers in the loop. They provide the users engaged in chat sessions with a series of notifications, to help ensure a smooth conversation flow.

With WhosOn, chat alerts can come in the shape of both visual and audio cues. They come only when needed, as an aid rather than a distraction. For agents, these chat alerts include:

• A site entry alert, identifying both new and return visitors and their referrer

• An incoming chat alert, informing agents when a visitor has launched a chat

• A queue alert, activated when a visitor has entered the chat queue

• A new message alert, to draw agent attention to updated chat conversations

• Colleague alerts, surfacing when an agent has requested assistance or a chat transfer