Hybrid chat


Hybrid chat sees your bot working every way across a conversation to help website visitors and live chat agents alike. All in one seamless thread, and all in super-fast speed.

Agents receive real-time assistance from a chatbot that can retrieve data and run processes. And, at the same time, the bot is still present to answer FAQ and help the visitor. Here’s how it works:

• The chatbot can monitor conversations for key phrases or for data in specific formats

• When a string matches an expression, the bot can then trigger into action

• It integrates with third-party APIs (a CRM, a database) to search your systems for a match

• Then, it returns this fetched data to the agent in a private ‘whisper’ message

• The agent gets relevant supporting info, without missing a beat or performing manual admin