Live chat reports


To optimise your chat usage, you need live chat reports. So, WhosOn comes complete with a detailed reporting suite as part of the "WhosOn Data" hub.

You get access to 80 out of the box live chat reports, as well as dashboards of customisable charts and graphs. These include:

• Daily summaries on sessions, sources, duration, wait times and queue abandonment

• Monthly usage reports, for quantitative overviews on your live chat channel’s uptake

• Customer satisfaction reports, detailing your rating and resolution scores

• Key agent performance metrics, analysing and comparing employee activity

• Traffic analysis reports, to help you predict staffing needs and identify trends