Dynamic chat invitations


Dynamic chat invitations allow you to take a proactive approach to customer engagement. Rather than passively waiting for visitors to chat, you can reach out to them first with a relevant message.

Dynamic chat invitations can be automatically triggered based on pre-set rules, or sent personally by an attentive agent. For example, you can send dynamic messages based on:

• User detail – To engage visitors based on location, demographic, or previous interests onsite

• Page viewed – To send specific support to the user, based on what they’re checking out

• Time on page – To welcome fresh users, or assist those lingering in the same place

• Marketing activity – To convert visitors based on the campaign they came through from

• Chat history – To re-engage repeat visitors with a personalised greeting