Internal chat


Internal chat is great for team collaboration — allowing agents to chat to their colleagues in the same way they can chat to visitors.

WhosOn enables both workplace and website chat. With its feature-rich internal chat option, you can:

• Implement an easy to use team messaging system

• Send files back and forth in real-time, without launching email

• Tag another operator into a difficult customer chat, for discreet help

• Get private “whisper” messages from supervisors during monitored chats

• Have supervisors take over chats altogether, to smooth difficult exchanges