WhosOn makes it easy for managers to monitor agent performance. Part of this includes KPI dashboards to assess your team – with all your numbers already crunched.
This gives you unprecedented data accessibility and ease of data analysis. For example, your KPI dashboards allow you to:
• View the most useful operator key performance indicators in an efficient graphic format
• Assess problem areas and promoters through clearly communicated charts and graphs
• Pull up data on individual operators, for a closer look at each team member’s chat conduct
• Also pull reports on your bot operators to assess their success
• Apply additional filters to your dashboard display, such as site, skill, and date range