Operator wrap-up

After a chat, it’s handy to be able to categorise the session and its purpose. That way, you can analyse why customers most often reach out to you via chat. (And include this metric in your reports.)

So, WhosOn comes with an operator wrap-up feature. Here, the operator can choose from a dropdown box and define chat type on completion. For example:

• General enquiry
• Purchased
• Quoted
• Cancelled
• Complaint