PCI / PII masking


Customers sometimes share their personal information in a live chat session. To help protect their sensitive data, WhosOn uses secure PCI/PII masking.

This means that any credit card numbers typed inside a WhosOn chat session will be masked, helping you meet strict PCI DSS security standards. Here’s how PCI/PII masking works:

• From within the WhosOn client, you create rules to detect credit card number patterns

• WhosOn can then run a pre-storage database procedure against each line of transcript

• This allows masking where PII data is detected, or triggered warnings based on your settings

• During chat transfers, a clean-up procedure can be executed

• This will either create a new chat, or mask individual lines