Live chat RFI/RFP

Tell us how we can help you

Your choice of vendor will make or break your live chat project. For the most successful deployment possible, you need to know precisely what your chat provider can bring to the table. And exactly how they’ll do it. So, we’re more than happy to supply you with that level of information.

The live chat RFI process

1. Get in touch

Reach out to us via call, email or chat before submitting your RFI. That gives us the opportunity to qualify the project on a preliminary basis. Plus, it means you can start getting to know us for your own qualification purposes.

2. Submit your RFI

If a partnership seems viable based on our early contact, the next step is to submit your RFI. You can do so via the form on this page, or by emailing

3. Questioning

Next, we’ll get back to you with any formal questions on the points raised in your RFI. The questioning process will dig deeper into your live chat use case, your project objectives and your long-term goals. Plus, it helps us give you the most accurate, relevant response to your questions.

4. Confirmation

With your RFI submitted and our questions covered off, we’ll then have a deep understanding of the scale, scope and specifics of your needs. If we believe we can meet them, you’ll get a confirmation of our participation within 2 working days.

5. RFI response

Once confirmed, we’ll get to work on your RFI. Our response will be with you in line with your specified RFI due date. You can then see how WhosOn stacks up against your requirements.

Winning RFIs for over a decade

We’re not the biggest live chat vendor on the market. Where we win is our flexibility, our technical expertise, and our ability to meet niche or custom requirements.

That’s why, for more than a decade, we’ve been winning live chat RFIs for some of the world’s most prestigious brands. Tell us how we can help yours.

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Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now