Unlock opportunities with bots, automation and omnichannel experiences
Use chat to your strategic and commercial advantage. WhosOn makes it easy for you to transform your financial institution with best-in-class live chat and AI technology.
Your customers demand digitised customer service, accessible from any portal at any time. And WhosOn enables you to meet those demands via one streamlined platform.
As well as merging tech touchpoints together, WhosOn drives synergy between your human chat operators and bots. Bots handle the routine and the repetitive, while agents handle the complex and the high-value. And both tag-team back and forth with the other in one smooth thread.
"We looked at a number of live chat providers and found WhosOn to be more advanced. The product has added considerably to the contact centre operation at Aviva."
Mark Bennett
Aviva
API innovation
Develop custom integrations to lace chat throughout your tech ecosystem.
Hosting choice
Deploy chat on-premises, via HCI cloud, or in a dedicated environment.
Data fluidity
Sync your conversational data to CRMs, databases, reporting suites, or wherever you need.
Smart auto-text suggestions mean agents can reply without typing | Live typing previews give your agents a conversational edge |
Bots, agents and customers alike can share files for a single-thread exchange | Easily continue or reengage chat conversations via email, through Office 365 integration |
Intricate sentiment analysis algorithms assess customer satisfaction | Escalate intricate chats or confirm identity via omnichannel calling |
Give informed chat support without repetition via customer chat history | Revisualise and interrogate chat data via extensive live chat reports |
Real-time translation enables conversations in over 100 languages | Native CRM integrations to push-pull data across your CRM records and chat sessions |
Detailed, live data on your website visitors as each journey unfolds | AI chat summaries allow effortless chat categorisation and contextualisation |
Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.