Pricing

Privacy-first chat & AI
at an affordable rate

Flexible deployment and payment options giving you control.

Choose between a self hosted on-premise server or a dedicated server hosted by us. Perpetual licenses allow you to buy a licence once and own it forever. Subscription licenses give you the flexibility to pay over time with no large upfront cost.

Tier 1 - On Premise
£50
/mo
price is per licence - billed yearly
 
Up to 10k Interactions/mo
*Min purchase of 5 licences
Licenses used by humans or chatbots
Standard Support
Tier 2 - On Premise
£60
/mo
price is per licence - billed yearly
 
Up to 30k Interactions/mo
*Min purchase of 5 licences
Licenses used by humans or chatbots
Standard Support
Tier 3 - On Premise
Popular
£70
/mo
price is per licence - billed yearly
 
Up to 50k Interactions/mo
*Min purchase of 5 licences
Licenses used by humans or chatbots
Standard Support
Tier 4 - On Premise
Flexible
£100
/mo
price is per licence - billed yearly
 
Unlimited Interactions/mo
*Min purchase of 25 licences
Licenses used by humans or chatbots
*24/7 Options available

Support and service plans

Included support

  • Standard supports times are 9:00am - 5:30pm either UK or USA East Coast time depending on which suits your business best.
  • Access to our friendly in-house team of technicians
  • Support via live chat, telephone, email, or even remote session
  • Guaranteed response within 1 business day
  • 99.5% software uptime
  • 24/7 monitoring of your service

    • Extended

  • Extended and 24/7/365 support options available.
  • Urgent, anytime access to a technician
  • Options for onsite training and remote configuration

    • Professional services

  • Request a bespoke feature or integration
  • Get personalised, branded chat design
  • Work with our consultants on a custom chat project

    • Pricing FAQ

    In terms of features, very little. With WhosOn, we charge you based on hosting setup. We don’t believe in squeezing extra money out of customers based on how many features you’re allowed to access. Our core smart features are included across the board. You only pay more if you want third-party or bespoke add-ons – which come at a cost to us to deliver.

    No. We charge based on concurrent users, not the total number of users set up in your WhosOn account. So, you pay based on how many operators you need to be active on WhosOn simultaneously. For example, if you have 10 live chat operators in your team but only ever need 5 online at once, you’d pay for a 5-seat account.

    No problem. Send us a live chat or a line via sales@parkersoftware.com and we’ll get you sorted with the level of support you need.

    Yes. Each site can have its own unique settings and chat rules, too. You can manage how chat works across your multiple websites via the WhosOn settings portal.

    You download WhosOn, add the tracking code to your website, and go. You’ll have full use of the product for 30 days, after which you can then pay by credit card if you’d like to proceed.

    Online, we accept all major credit cards. We can also accept PayPal if you’ve been issued with a direct invoice or quote.

    No, but we do have a fair-usage bandwidth limitation. The standard cloud service is limited to 10 operator seats, 20,000 daily page views, 10,000 daily unique visits and 1000 concurrent connections. If you need more bandwidth, or if you exceed these limits, we can monitor your server and assess your needs. Then, we can work with you to provide an appropriate server capacity upgrade.

    Yes. We can provide perpetual licences as part of our on-premises deployment route. Get in touch with the sales team using sales@parkersoftware.com to discuss.

    You can cancel your subscription at any time, at no cost. Just give us your 30 days’ notice for a standard monthly subscription and we’ll close your account at the end of the term.

    The quickest way to get in touch and get answers to any questions is via chat or telephone. You can open the chat window on this page, or call us on 0330 0882 943. Or, if it’s after business hours, drop us an email at sales@parkersoftware.com and we’ll get back to you shortly.