Enterprise-grade chat,
at an affordable rate

WhosOn cloud

Cloud deployment, for the fastest setup & convenience of not needing servers.



per concurrent user,
per month
  • Get your chat hosted in a secure data centre
  • No maintenance required, no lengthy config
  • Simply add a line of code to your website and go

WhosOn on-premises

On-premises installation, for regulated companies who need more control over chat.



per concurrent user,
per month
  • Host your chat solution in-house
  • Store data in your own private servers
  • Take full control of your own security

WhosOn enterprise

Dedicated server setup, for maximum scalability, performance, and resilience.



per concurrent user,
per month
  • A custom-configured environment
  • No shared resources or bandwidth
  • Primed to handle any volume of chats

AI chatbot

  • Request a licence for a hybrid chatbot operator
  • Free setup is included, plus WebEx training on bot config
  • Price based on message volume



per month


  • Real-time, two-way translation of messages
  • Support for 100 languages
  • Charged per 500,000 characters


per month

Video chat

  • Switch to face-to-face video support
  • Video sits natively within the chat session
  • Super-fast speeds


per month

Remote desktop control

  • Set up remote control sessions within chats
  • See and control the visitor's desktop
  • Ideal for complex support


per month

Azure Cosmos archiving

  • Upload chats into an external database service
  • Trigger custom reports/functions
  • Charged per 5k monthly chat volume


per month


  • Interactive screensharing – no download required
  • Guide chat users through onboarding / web tasks
  • Scroll, click, and type together


per month

White labelled chat

  • Remove every trace of WhosOn branding
  • Present the software as your own technology
  • Options to reskin and resell

Developer version

  • Buy only the WhosOn server and server licences
  • Build your own custom chat solution using our API
  • Minimum of 250 users


per licence

Request an add-on

To access an add-on, drop us a live chat message or fire an email over to sales@parkersoftware.com.

Compare plans

Print features
WhosOn cloud Whoson on-premises WhosOn enterprise
Chat mood
Chat summaries
Pre-set messages
Sentiment analysis
Sentiment training
Suggested response
Chat deletion
Chat encryption
Client security
Data retention
Profanity filter
PCI/PII masking
User blacklist
Compliance assistance
Managed solution
SMS to chat
Chat app
Web client
Chat to email
Mobile chat
Omnichannel calling
Help desk
In-chat payments
Agent availability
Skills-based routing
Backup chat routing
Chat auto-closure
Chat queues
Customer chat history
File upload
Follow page
Operator wrap-up
Agent activity logs
Agent segmentation
Audit history
Availability schedules
Broadcast messages
Chat allocation
Chat monitoring
Chat tags
Chat transfers
Multi-site management
Performance dashboards
Role-based permissions
Rule-based routing
Supervisor intervention
Whisper messages
Campaign management
Live visitor tracking
Prospect detection
Reverse IP lookups
Site entry alerts
Revenue tracking
Tailored CX
Visitor segmentation
Form field capture
Chat archiving
Chat dashboards
Chat sessions
Custom reporting
Data exports
In-client charts
KPI dashboards
Live chat reports
Visitor list
WhosOn Data
Office 365
Power BI
Live chat API
Agent tools
Agent experience tools
Canned responses
Chat alerts
Chat preview
Chat search
Chat transcripts
Concurrent chats
Distraction-free chat
Email and hyperlink recognition
Internal chat
Live chat spell-checker
Speed chat
Chat markdown
Click to call back
Dynamic chat invitations
Dynamic fields
Dynamic window launching
Missed chat
Offline messages
Pre-chat survey
Post-chat survey
Agent avatars
Customisable chat window
Settings management
Stacked chats
Visitor throttling
Video chat
Remote desktop control
Azure Cosmos archiving
White-labelled chat
Developer version

“WhosOn’s pricing structure, support and application itself far outweighed our previous solution.”

Rob Hassall,
The Hanley Economic Building Society

Support and service plans

Included support

  • Access to our friendly in-house team of technicians
  • Support via live chat, telephone, email, or even remote session
  • Guaranteed response within 1 business day
  • 99.5% software uptime
  • 24/7 monitoring of your service
  • Extended

  • 24/7/365 support availability
  • Urgent, anytime access to a technician
  • Options for onsite training and remote configuration
  • Professional services

  • Request a bespoke feature or integration
  • Get personalised, branded chat design
  • Work with our consultants on a custom chat project
  • Pricing FAQ

    In terms of features, very little. With WhosOn, we charge you based on hosting setup. We don’t believe in squeezing extra money out of customers based on how many features you’re allowed to access. Our core smart features are included across the board. You only pay more if you want third-party or bespoke add-ons – which come at a cost to us to deliver.

    No. We charge based on concurrent users, not the total number of users set up in your WhosOn account. So, you pay based on how many operators you need to be active on WhosOn simultaneously. For example, if you have 10 live chat operators in your team but only ever need 5 online at once, you’d pay for a 5-seat account.

    No problem. Send us a live chat or a line via sales@parkersoftware.com and we’ll get you sorted with the level of support you need.

    Yes. Each site can have its own unique settings and chat rules, too. You can manage how chat works across your multiple websites via the WhosOn settings portal.

    You download WhosOn, add the tracking code to your website, and go. You’ll have full use of the product for 30 days, after which you can then pay by credit card if you’d like to proceed.

    Online, we accept all major credit cards. We can also accept PayPal if you’ve been issued with a direct invoice or quote.

    No, but we do have a fair-usage bandwidth limitation. The standard cloud service is limited to 10 operator seats, 20,000 daily page views, 10,000 daily unique visits and 1000 concurrent connections. If you need more bandwidth, or if you exceed these limits, we can monitor your server and assess your needs. Then, we can work with you to provide an appropriate server capacity upgrade.

    Yes. We can provide perpetual licences as part of our on-premises deployment route. Get in touch with the sales team using sales@parkersoftware.com to discuss.

    You can cancel your subscription at any time, at no cost. Just give us your 30 days’ notice for a standard monthly subscription and we’ll close your account at the end of the term.

    The quickest way to get in touch and get answers to any questions is via chat or telephone. You can open the chat window on this page, or call us on 0330 0882 943. Or, if it’s after business hours, drop us an email at sales@parkersoftware.com and we’ll get back to you shortly.

    Start using WhosOn now

    Free 30-day trial
    Access to all standard features
    No credit card required