WhosOn - Advanced Configuration

Dedicated settings management

WhosOn comes complete with in-depth settings management. This is hosted in a dedicated online portal for your supervisors and admins, separate from the desktop client that agents use to chat.

Access-controlled
Web-based
Easy to use
Instant-effect changes
Logged audit history

A tailoring tool-kit

Control the look and feel of WhosOn. We’ve made it simple to shape WhosOn around your site, with a chat designer inbuilt to your settings portal.

Chat window style

Choice of inline, pop-up or stacked chat window

Chat window colour

Set a custom colour to match your branding

Chat window theme

Style how conversations are displayed

Chat window size

Pick your desired height/width pixels

Chat window title

Add context with your own window title

Button type

You can opt for a text or image chat button

Button position

Tell your chat button where to sit

Button text

Label your button with a “Chat now” message

Chat logo

Add a company logo for both mobile and desktop

Manage how your chat channel behaves. You can set rules to fine-tune how WhosOn functions, edited via a simple system of checkboxes and toggles.

Dynamic invitations

Design, add and edit custom chat invites

Site alerts

Create alerts for different classes of visitor

Prospect detection

State conditions for detecting and engaging leads

Chat surveys

Craft your perfect pre and post-chat surveys

Offline settings

Set what happens when operators are unavailable

Chat routing

Define rules for how WhosOn routes requests

Chat messaging

Manage auto-messages and text preferences

Chat languages

Set up your various translation options

Chat features

Control your add-ons and misc. features

Decide which options are available to which operators. With WhosOn, you can easily create group user rules as well as granular rules for individuals.

Add users

Add your WhosOn operators and their details

User skills

Attribute skills to users, for smarter chat routing

User permissions

Set default values and chat permissions

Work periods

Allocate working hours for your operators

User groups

Segment operators into groups/teams

Rights and properties

Control specific user access options

Canned responses

Pen the canned responses your operators will use

Dashboard

View user performance via summary dashboards

User activity logs

Track your users throughout the day

Beyond the settings portal

The settings portal is only one part of our extensive configuration options. WhosOn offers

Deployment options

Choose how you want to deploy WhosOn. Both cloud and on-premises hosting options are available, as is the option to purchase a perpetual licence outright.

Data suite

You get a dedicated data portal when you buy WhosOn. This gives you access to a suite of reports, charts and graphs, and digestible dashboards.

Professional services

Professional services are our speciality. So, if you need a custom configuration shaped around a specific need, our team is ideally placed to help.

In-client extras

Your chat client itself is rich in adaptability. It holds multiple advanced settings for admins and supervisors only, with permission-controlled features.

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