Data retention


Your chat data is important. We know that customer retention and data retention go hand in hand, and we understand the importance of access to your transcripts.

So, we securely store your historical chat transcripts. This helps you analyse satisfaction, offer personalised service, and track trends over multiple years. With WhosOn data retention:.

• All transcripts are stored on the WhosOn cloud service database for 2 years as default

• You can access your data at any time through the WhosOn client

• Transcripts can be exported, emailed, or stored to your CRM

• You can request alternate data retention options, for shorter or longer stretches up to 7 years

• You can rest assured knowing that we delete your data within 7 days of closing the account