Bot analytics


For the most efficient chatbot deployment, you need to tune it over time. And to achieve that, you need insights on how your bot is performing.

Enter WhosOn bot analytics. With WhosOn, you can track bot adoption rates and success metrics. Here’s a look at some of your bot analytics options:

• View comprehensive bot user activity logs, alongside those of your standard human agents

• Stream bot data to dashboards, for at-a-glance overviews

• Assess customer satisfaction with bots, via chat ratings and sentiment scores

• Archive bot data into external reporting suites (such as Power BI), for custom analysis

• Pull combined reports on bots and agents, to evaluate and compare key metrics