Chat archiving


Your chat data demands storage on your local database. Then, it can be difficult to export your chat data into third-party reporting/data visualisation systems.

So, WhosOn enables external chat archiving. Better yet, your chat archiving options are manifold. Here’s what you need to know:

• Chats can upload into the Azure Cosmos database service upon completion

• New chats are uploaded hourly as JSON documents, with your data encrypted at rest

• Each document includes all chat data, from the transcript to visitor and operator details

• Any chats that change after archiving (e.g. following a missed chat response) are updated

• You can also archive chats via a web callback, or save as JSON text to a system folder