Bot frameworks


WhosOn offers native integrations into the leading bot frameworks. Namely, IBM Watson, Amazon Lex, Dialogflow and Azure Bot.

This means that you can plug the best bot into a feature-rich live chat service – all while using the technology that best suits your ecosystem. Here’s what you need to know:

• WhosOn includes a server service built to handle bot clients

• This service is designed to integrate with third-party bot frameworks

• After choosing your framework, you can configure your bot to suit your needs

• This configuration is achievable either via XML file, or individually against bot users

• If no bot framework is used, the bot service can still reply to canned response matches