Amongst their vast suite of technology offerings, Microsoft and IBM are two of the best and biggest bot service providers […]
The insurance industry is transforming, with more and more consumers accessing and engaging with their insurance providers online
How chatbots and conversational AI (‘finchat’) are transforming financial institutions.
Price comparison websites and the case for live chat.
This white paper explores the impact of support bottlenecks, the need to speak the customer’s language, and the real value […]
Get your customer service team ready for GDPR compliance.