Chat, bots, and conversational AI for your travel or hospitality website
Boost your online bookings with advanced chat technology. WhosOn helps you transform your customer support offering, improve the online experience, and drive digital ROI.
Convenience
Bots mean holidaymakers get answers to travel FAQ anytime, anywhere
Clarity
Give consumers quick, clear details around your deals, packages, and T&Cs
Confidence
Drive assurance in your brand – and drive bookings – with quality online care
Efficiency
Deflect expensive calls and chat to multiple leads at any one time
Inclusion
Real-time live chat translation helps you communicate with international travellers
Assistance
Conversational AI and chat automation tools help power-up your reps
“Parker Software has been extremely helpful during the whole process, customising the software for our brand and providing excellent training and support throughout. We are now up and running with a valuable additional outlet to communicate with clients. We’d certainly recommend WhosOn to anyone looking to implement a versatile digital engagement solution.”
Matt Newman,
Trek America
Deploy multi-site chat, with custom rules and branding, across group travel/hospitality sites
Use prospect detection and dynamic chat invitations to nurture leads proactively
Offer a true travel agent or concierge experience online with video chat
Use a hybrid chatbot to retrieve relevant data for reps and ‘whisper’ it into the chat session
Send inline chat forms to smoothly acquire structured info such as dates or regions
Exchange documents – brochures, venue snaps, booking confirmation forms – via file upload
Progress detailed chat conversations into calls with seamless omnichannel calling
Use our Office 365 integration to resume holiday chats or reengage prospects via email
Live chat typing previews help you pre-empt the holidaymaker’s wants and needs
Reply to common booking queries quickly with canned responses and AI auto-text
Create routing rules to connect customers to the best-placed travel rep or team
Schedule callbacks and respond to missed travel questions via offline chat options
Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.