Elevate the ecommerce experience with smart live chat technology
Live chat is an ecommerce catalyst. Give your online shoppers the best experience possible with customised, AI-infused support.
Pinpoint high-value visitors, then auto-engage them via rules and triggers
Send proactive messages to website visitors at opportune points in their journey
Track live user input in form fields, even as the visitor types their keystrokes
Deploy chat to all your group websites, with custom rules per site
Chatbots tag-team with agents to assist with FAQ and retrieve system data
Chat to visitors in over 100 languages thanks to smooth two-way translation
AI auto-text and canned responses speed up agent reply times
Scroll, click and type alongside visitors to support their session
Switch to video chat or from chat to call from within your chat window
“We would highly recommend WhosOn - an ideal system to manage without IT support, it has enhanced our offering.”
SIGNET
View chat history to recognise return users and give them informed assistance |
Use file upload to exchange relevant documents within the chat |
See customer keystrokes before they hit send via typing previews |
Smoothly acquire needed data by sending dynamic forms inside the chat session |
Set agent availability schedules to ensure adequate customer service coverage |
Record cost and revenue against each visitor via automatic revenue tracking |
Capture and re-engage lost leads using missed chat recording |
Acquire customer data and feedback with pre and post chat surveys |
Surface custom offline messages based on availability status |
Optimise chat queues with auto-closure of inactive sessions |
Protect sensitive customer data via smart PCI/PII masking |
Easily group and filter conversations with chat tags |
Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.