Live chat for charities

Putting care at the end of a keyboard

Give discreet digital support for those in need. With WhosOn securely deployed on your charity website, you create a safe, accessible space for your audience to seek advice.

Your visitors value chat


Chat affords a less conspicuous way to reach out


Chat users feel safe behind the shield of a digital screen


Vulnerable users need not reveal their identity via chat


Chat is both low-effort and low-barrier to use


A relaxed, informal and friendly contact channel


Those in need of help get it in real-time


A low-pressure stepping stone to further help


Reluctant users will be more tempted by a quick chat


Handy for deaf, speech-impaired or non-English speaking users

"The live chat service plays an important role in offering immediate and expert help, particularly for people who might find it difficult to discuss their experiences on the phone or in person."

Judith Brown
Victim Support

Chat boosts your support offering

Get sessions to the right support worker via skills-based chat routing

Ensure volunteers get the full picture for repeat chatters via chat history

Give non-English speakers access to help via real-time chat translation

See what help and information the visitor is seeking via live visitor tracking

Understand the emotional impact of the chat service via sentiment analysis

Share important documents securely and in real-time via file upload

Reach out to hesitant or nervous website visitors via dynamic invitations

Discover the demand for chat sessions and assess performance via live chat reports

Resource crunch via running concurrent chat sessions

Protect the privacy of your chat users via end-to-end chat deletion

Help new volunteers give accurate information via canned responses

Escalate intensive chat support sessions via omnichannel calling

Peace of mind via WhosOn


Tick all your safeguarding boxes with a self-hosted chat deployment. Plus, rest assured that all your conversations are powered via secure, encrypted connections.

Sector expertise

Work with a team with a wealth of experience in deploying charity live chat channels. We understand your concerns and requirements, and we know how to deliver you a solution.


Get custom-built features and design options to suit your needs. For example, we can build charity chat windows with ‘emergency exits’, donation options, or with sponsorship space.


Last but not least, enjoy a unique discount on your chat service. As a charity or not-for-profit, we automatically reduce the standard price you pay for WhosOn by 10%.

Proudly powering chat for

AI chatbot

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now