Browse our latest news articles and press releases.
Live Chat - Addressing the $220 Billion Online Teenage Demographic
Monday, August 09, 2010
The teenage online market is expected to hit $220 billion by 2011 this is despite a 3% fall in the overall teenage population, the teenage or teen demographic must now be acted upon by online retailers for future sales growth. The teen demographic i more..
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Live Chat Improving Online Business Results
Monday, August 09, 2010
The majority of websites contain design flaws these impact online businesses as they often make it hard or even prevent customers achieving their goals such as buying products or services, finding specific information, raising a service request, usin more..
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WhosOn - Live Chat - Releases App
Friday, August 06, 2010
A new iPhone application now enables website owners to engage in real-time with their website visitors anywhere at any time, to help improve online customer engagement and online sales. Parker Software announced today the release of the WhosOn iPhone more..
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Live Chat Survey Summary
Friday, August 06, 2010
Proactive live Chat and agent-customer co-browsing has been identified by a leading research agency as a key strategy to help cut costs and generate more revenue. It is widely known that the customer service experience can have a profound effect on c more..
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Internet Retailing Highlights Better Advice = More Online Sales
Monday, July 19, 2010
Internet Retailing has highlighted the need for improved customer care or advice online confirming that retialers need to look at addiontal contact methods for their new and existing customer base. The report highlights a staggering third (35%) of Br more..
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Parker Software Strengthens U.S. Support
Monday, July 05, 2010
Parker Software is strengthening its US support team. With offices in the UK and US Parker Software who produce WhosOn and Email2DB, announced today they are strengthening their US team with new hire, Chris Roberts, who is coming on as US Client Ser more..
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2010 Online Customer Service Channels for Retailers - Live Chat Highlighted as a Future Trend!
Thursday, April 22, 2010
For many online retailers email has always been the most preferred customer service channel via the web, this has closely been followed by order tracking and Frequently Asked Questions. Over the next 12 months online retailers look set to expand the more..
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Survey of Live Chat Adoption for Internal IT Service Desks
Thursday, April 15, 2010
A recent independent survey conducted by http://www.h2index.com a leading IT research company which specialises in quantifying and comparing IT management practice in the world's largest companies has highlighted the adoption of Live Chat within Ser more..
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The Customer Experience - The Next Competitive Battleground
Wednesday, April 14, 2010
A recent article highlighted that the customer experience is the next competitive battleground yet so many websites simply don't even consider customer service as part of their remit. According to research published by Zenith Optimedia, 95% of compa more..
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Parker Software Leads the Way in Customer Support
Thursday, March 25, 2010
Parker Software is leading the way with organisations operating support service desks and helpdesks in the first few months of 2010 they have secured a number of high profile global accounts with their industry leading Live Chat solution WhosOn. Rece more..
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Luxury Brands & High Street Retailers Begin Live Chat Adoption
Wednesday, March 24, 2010
Parker Software a leading provider of live chat software, www.whoson.com are seeing a rise in the number of enquiries from leading retailers and luxury brands, looking to add live chat to improve customer service and increase online sales. This trend more..
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Great Online Customer Service Is Worth USD $17.3 Billion per Year
Tuesday, March 23, 2010
According to a new Ovum survey commissioned by STELLAService, the first completely independent customer service ratings agency, the value of great online customer service in 2010 is USD $17.3 billion. "The Value of Great Customer Service" more..
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A Successful Live Chat Strategy
Thursday, March 11, 2010
An Overview of Providing a Successful Live Chat Experience Live chat is rapidly becoming the contact method of choice for consumers who prefer an online experience over a phone call. For this reason live chat is no longer considered as simply an add more..
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Parker Software to Showcase Software Applications at the Online Marketing Show - Olympia
Wednesday, March 10, 2010
The Online Marketing Show, which will be held at Olympia in London on June 29th and 30th 2010, will be showcasing the most innovative online marketing applications and future trends to attract its growing audience of digital marketers Exhibiting at t more..
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Parker Software Set To Take Control
Thursday, February 18, 2010
Parker Software Ltd., a U.K. based software company, announced today further enhancements to its WhosOn software, which is used by thousands of businesses across the UK, Europe and the US to track and engage website visitors in real-time with live a more..
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Survey Highlights Increased Conversion Rates With Live Chat
Sunday, February 14, 2010
A recent survey has highlighted that the use of live chat within an e-commerce environment significantly helps to increase conversion rates. Parker Software are one such firm who provide live chat solutions, their WhosOn Software is supplied to organ more..
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Parker Software to Showcase Solutions at Cebit 2010
Monday, February 01, 2010
Within Hall 6 on stand No B22/1 visitors to CeBIT will find globally successful business, Parker Software showcasing their latest range of WhosOn and Email2Db software aimed at all types of businesses that do business on the web. On show for the firs more..
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Parker Software Nominated as Finalists for the 2009 Sentinel Business Awards - Small Business of the Year
Monday, February 01, 2010
Parker Software may be small - but it reckons to be in the world's top three when it comes to internet live chat solutions for businesses. Its WhosOn product, one of many in its stable, enables clients to monitor who is using their web sites and to c more..
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Parker Software Strengthens UK Team with New Outbound Telesales
Monday, February 01, 2010
Parker Software Ltd., a UK based software company with two products, WhosOn and Email2DB, announced today they are strengthening their presence in the United Kingdom with new hire, Jude James, who is coming on as New Business Telesales. In this posit more..
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Survey Reveals the Need for Live Customer Service for Online Shoppers
Monday, February 01, 2010
A live voice is still the most preferred form of customer service among online Americans, but two-thirds (67%) of US consumers say they would value the option of having both a live text chat and a live voice conversation to get the help they need wh more..
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Converting Web Traffic Into Sales Leads
Friday, January 08, 2010
Q: How can we convert our website traffic into more sales leads? A: Even online, we are a society of window shoppers. On average, a measly 3 percent of visitors to a company's website make a purchase or fork over contact information, says Chris Golec more..
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Parker Software Integrates with Salesforce.com and Microsoft Dynamics
Wednesday, January 06, 2010
Parker Software Ltd., a U.K. based software company, announced today the integration of their product, WhosOn, with Salesforce.com and Microsoft Dynamics, the top two Customer Relationship Management (CRM) platforms. Both CRM platforms can be fully i more..
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Parker Software Strengthens U.S. Presence with New Business Manager
Friday, December 11, 2009
Parker Software Ltd., a U.K. based software company with two products, WhosOn and Email2DB, announced today they are strengthening their presence in the United States with new hire, Vincent LaMantia, who is coming on as New Business Sales for the U.S more..
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A Site Without a Voice
Sunday, November 15, 2009
Meaning Based Marketing is a new way of finding, interpreting and exploiting data previously not available to marketers. Here Autonomy Optimost's Greg Kelton explains how it works, why adopting a meaning-based, customer-centric approach to marketing more..
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Report Highlights the Need for Live Analytics
Thursday, October 08, 2009
Recent research by the Aberdeen Group has highlighted the need for web analytics, just one of the features included in WhosOn. The report has found that companies that use web analytics can increase online conversion rates from 2% to 7%. The researc more..
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WhosOn Online Solution Helps Travel Industry
Tuesday, September 29, 2009
E-commerce software specialist, Parker Software's latest version of their WhosOn Web Visitor Tracking and on demand Live Chat Technology is in great demand from the travel industry, following research that suggests online travel agents and airlines n more..
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European Consumer Views of e-Commerce Buying Behaviour and Trends ATG Survey Highlights
Monday, September 21, 2009
A Recent ATG Survey has highlighted customer service as key contributor to increased online expenditure. Key highlights... Europeans frustrated by poor online service: - The majority of Europeans surveyed are most annoyed by a lack of customer more..
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Beyond Customer Loyalty: Meeting the challenge of customer engagement
Wednesday, September 16, 2009
Companies today are facing a dilemma how to provide a high quality service at low cost. Customers are faced with more and more choices which enable them to make a variety of decisions, loyalty and relationships are playing less and less of a role fo more..
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Customer satisfaction with online retailers falls to lowest level since 2006
Tuesday, August 11, 2009
A recent quarterly survey completed by eDigitalResearch and IMRG has highlighted that consumer satisfaction with online shopping services has dropped once again and is now at its lowest since levels were first recorded in April 2006. The worst perfor more..
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10 Tips for Turning Skeptical Visitors Into Customers
Monday, August 10, 2009
A post from Eric Brantner highlighting the need for live chat software to add the human element to any website to help improve visitor confidence. Original Post: http://digitallabz.com/blogs/10-tips-for-turning-skeptical-visitors-into-customers.html more..
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Tracking Software Secures Sodexho for Sarbanes Oxley Compliance
Wednesday, August 05, 2009
Staffordshire's Parker Software has recently won a contract to supply their WhosOn (www.whoson.com) Web Visitor Tracking technology to Food Services and Facilities Management company Sodexho which employs 355,000 people across 80 countries. Keeping I more..
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Swine Flu Results in Increased Demand for Live Chat Solution
Monday, July 27, 2009
Increasing fears over the swine flu outbreak are leading to a substantial rise in demand for Parker Software's Live Chat Software www.whoson.com Due to the ever increasing spread of Swine Flu over recent weeks, businesses have been putting continge more..
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Improving Online Engagement
Wednesday, June 24, 2009
The recession has hit the retail industry hard and so now more than ever retailers need to engage with their customers and capture them online. Retailers need to give customers value, good customer service and a feel good experience when shopping. more..
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Parker Software to Exhibit at the Online Marketing Show
Monday, June 15, 2009
Parker Software is exhibiting this year at the Online Marketing Show, on Stand No A100 and will be showcasing their latest range of software products including WhosOn (www.whoson.com), Live Chat and real time web visitor tracking and Email2DB (www.e more..
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Marketing in an instant
Wednesday, June 03, 2009
Instant messaging is growing up. Alex Blyth examines the technology as a tool to market not just internally, but for external marketing and business communications You probably think of instant messenger (IM) as an informal communications channel m more..
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Free Seminar Will Help Businesses Cash in on the Internet
Wednesday, June 03, 2009
At a time when gaining new customers and retaining existing customers is paramount in every business owners mind, a free seminar on the 18th June to help local businesses understand and develop awareness of all the issues linked to e-commerce and ho more..
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Parker Software Showcases Ways of Increasing Online Sales
Monday, April 27, 2009
On stand No EE2061 visitors to Internet World will find globally successful business, Parker Software showcasing their latest range of WhosON and Email2Db software aimed at all types of businesses that do business on the web. On show for the first more..
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Update to WhosOn Software Improves Performance
Monday, April 20, 2009
Currently thousands of businesses across the UK, Europe and the US use Parker Software's WhosOn Web Visitor Tracking and on demand Live Chat technology and today the company announced an update to the popular software suite. This software release more..
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Parker Software Continued Growth
Thursday, April 16, 2009
Parker Software, a UK software firm which has a global customer base is continuing its successful growth with the appointment of Ian Rowley as Business Development Manager. Ian joins a team of six working for clients across the UK, Europe and the U more..
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Parker Software Release WhosOn Version 5
Sunday, April 05, 2009
Parker Software today releases version 5 of it's popular WhosOn Web Visitor Tracking and Live Chat suite. After over a year of development, WhosOn Version 5 is released. The main focus of this release has been performance and scalabity, plus new fea more..
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Ling Cars Launch On-line Site Traffic Mapping Using WhosOn
Sunday, March 01, 2009
Worlds first live, accessible on-line site-traffic mapping. A world’s-first benchmark in on-line business transparency, ingenuity and customer inter-activity has been notched up by the UK’s favourite car leasing company. Internet car-leasing spe more..
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