WhosOn Live Visitor Chat Software - Features

WhosOn enables you to add live chat to your web site. This allows visitors on your web site to chat to operators within your organisation directly from your web pages.

Providing live chat on your site gives you two important competitive advantages:

1. Visitors can see that REAL people are behind the company. Even if a visitor chooses not to chat to you – the fact that they can see that you are ready and waiting will give them added confidence to do business with you.

2. Providing live chat directly on your web site is the quickest way for your visitors to get information they need about your products or services. This will increase sales and improve customer support.

Live Visitor Chat

Feature set:

Secure chat, works in all browsers.
Visitor does not need to download anything or install any plugins.
Multi-channel invites.
Themeable chat window.
Fully customizable pre & post chat surveys.
Push pages to the visitor.
Push files to the visitor (PDF files, Documents, Video etc).
Visitor can request the chat transcript to be emailed to them.
Visitor can leave a message if no operators are available.
Department specific or operator specific chat requests.
Option for visitor to pre-select department or operator they wish to chat to.
Popup and audible alerts when new visitors arrive at your site.
Popup, audible, email or SMS alerts when visitors want to chat.
Round-robin, all available or rule based operator chat request routing.
Waiting messages can be sent to the visitor if operators are slow to respond.
Multi-language support for chat window, including English, French, Spanish, German, Italian, Dutch, Portuguese, Arabic, Chinese, Japanese, Korean & Russian.
Real time translation option available.
View the visitors complete visit detail and previous visits whilst chatting.
View previous chat transcripts whilst chatting.
Co-Browsing.
Full remote control option.
Transfer chats to another operator or department.
Operator-to-operator chat.
Operator-to-operator training mode.
Operator access rights & activity monitoring.
Built-in spell checker.
Canned responses.
Unlimited number of concurrent chat sessions per operator
Store chat transcripts for future reference with full text search options.
Operator response times are stored for operator performance reporting.
'Visitor is typing' and 'Operator is typing' feedback messages.
Visitor is informed automatically if no operators are on-line.
Customizable 'available' and 'not available' messages.
Click-to-call-back feature.
CRM Integration (Salesforce & Microsoft Dynamics).
Knowledgebase Integration.
Available as a hosted service or self-hosted installable product.
Operator clients for Windows, Mac & Linux.
.. and much more